Ruckus ICX-7150-C12P is not powering the access points after power outage.

[DeepakS11728]

We had a power outage for more than 2 hours and after it was restored. The ICX switch is not powering the access points and its SYST light is amber Solid and PWR is solid Green. Can you please help how we can fix this issue. 

[Imran_ruckus]

Hi @DeepakS11728 

I hope you’re well.

The process should not take much longer. For additional assistance, please refer to the video linked below:

https://www.youtube.com/watch?v=6jHMTdo_hK4

Thank you once again for your patience.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[DeepakS11728]

Thanks for the update. I tried 3-4 times and the reset is just flashing with lights only. So I started to recover with the steps mentioned. I did all the steps but where I am about to connect to putty for COM3 its not getting into it. I could not see "boot>" Can you please help. 

[DeepakS11728]

Adding snapshot for reference

[Imran_ruckus]

Hi @DeepakS11728 

Thank you for the response and the update.

Please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below. Reboot the laptop then select COM port with silicon lab information from the device manager and check for boot> prompt on PuTTY CLI.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Please check and let me know if that works.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[DeepakS11728]

I tried that but it still did not work. Updating the Port driver added COM7 and when I connect it via putty it still wont bring up the boot.