Ruckus ICX 7150-C12P doesn't turn on (No power, no status light)

[Joyced]

Already tried different power cords/outlets, but no luck. Also tried the reset instructions below, no work either. Please help.

• Remove power from the switch and confirmed that the switch is plugged into a well-known outlet/power source.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

 

 

[Jayavidhya]

Hi @Joyced 

Greetings of the day,

Please let us know the LED status of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Joyced]

No LED lights are on. 

[Jayavidhya]

Hi @Joyced 

Thanks for your response.

Please try to check by replacing the another power cord with the switch and let us know the result.

Also please share a picture and a video while the ICX7150 is connected directly to the power outlet, and showing there are no lights.

Here I attach the link to upload the video.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Joyced]

Still no lights. The link on where to upload the video isn’t showing anything. I attached a screenshot of it as well below.