Ruckus ICX 7150 - C12P does not want to reset

[Joelco]

Hello I tried to hard reset it about 20 times and the lights just stay blinking. I tried to do the software reboot and I was stuck in the COMS section and couldn’t do the coding.

[Joelco]

Hello I sent my reply above 

[Imran_ruckus]

Hi @Joelco 

Greetings!!!

Thank you for the response and the update.

Please follow the below process.

1. Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Once installed restart your laptop and try to locate the COM port details under 'Ports (COM & LTP)' with cables connected between the Laptop and the Switch (Refer to the below screenshot), Please check and let me know if that works.

2. For detailed instructions, kindly refer to the Software Recovery process carefully outlined in the link below.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Let me know if you have any queries.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Joelco]

Hello I got stuck on the command part it says not alive pictures attached

 

 

 

[Imran_ruckus]

Hi @Joelco 

Greetings!!!
Thank you for the response and the detailed information.

As you are getting a 'not alive' error, please refer to the below RUCKUS Lennar Knowledge Base self-help article to fix this error and proceed with further steps.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-n...

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Joelco]

Hello I'm stuck again it says TFTP SERVER DIED