Ruckus ICX 7150-C12P dead

[NP]

Despite multiple resets, the device never came back on. It doesn’t power up at all. It had tripped the breaker a few times before it completely died. 

[Songbird52]

I have the same problem. My Ruckus ICX-7150-C12P does not power On

[Imran_ruckus]

Hi @Songbird52 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

This case was raised by @NP and is now closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly. 

To address your inquiry, please submit a post on the RUCKUS Lennar Community Portal by selecting the 'ASK the Pack' option. You can access the portal using the following link:

RUCKUS Lennar Community Portal

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[NP]

The device was replaced and is functioning. However, one of two APs is also dead and needs replaced. 

[pinky_ruckus]

Hello @NP ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that one of the AP s are not turning on and lights are off.

Could you please connect the Access Point to an external power 12 VDC adapter without connecting to the Switch PoE port cable. 

(Please refer to the below screenshot). 

Usually, you will find the 12 VDC adapter connected to your ISP’s (Internet Service Provider’s) Router/Modem-Router combo device.

Once you connect, perform the same factory reset process, by pressing the reset button with a paper clip 

(Introduce a paper clip or a similar implement and push the button. Once the Power Light is red, count 15-20 seconds and release the button) 

and check if you see configure.me.xxxxxx SSID broadcasted from that AP to configure.

Also, I would request you to please follow the below article to perform the factory reset on APs.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Please follow the article and let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[NP · Accepted solution]

I reset it and connected to Ruckus device port, which was received brand new couple days ago and it worked.

Thank you for the guidance.