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Ruckus ICX 7150-C12P Won't Turn On

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Oregondak
New Contributor

‎04-17-2023 03:30 PM

My Ruckus ICX 7159-C12P completely died recently.  I've always had intermittent issues with it, but now it's completely dead.  When plugging it in to any wall outlet, it flashes all amber for a split second, then never turns on.  I've tried multiple outlets and none work, so there must be something wrong internally.  Is this unit out of warranty?  I got it with my home purchase from Lennar in August of 2018.  If it is out of warranty, can it be repaired?  If not, do you have a good spot to purchase a new or refurbished on online?

*I also tried the reset procedure using the button on the front and it did nothing.  

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Imran_ruckus
Moderator
Moderator
In response to Oregondak

‎04-18-2023 12:52 PM

Hi @Oregondak  

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. Also tried to reset the Switch. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi

Lennar Home Community.

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Imran_ruckus
Moderator
Moderator
In response to Oregondak

‎04-19-2023 02:19 PM

Hi @Debkovach 

Thank you for the response.

Shortly you will receive a response to your new post.

Thank you again for your patience.

 

Best regards,

Imran Sanadi

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Debkovach
New Contributor
In response to Imran_ruckus

‎04-19-2023 09:29 AM

I am having the same issues with my ICX - how do I go about getting an RMA

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Debkovach
New Contributor

‎04-19-2023 02:03 PM

I have posted my own post with the problem.  Please respond

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