Ruckus ICX 7150-C12P Won't Turn On

[Oregondak]

My Ruckus ICX 7159-C12P completely died recently.  I've always had intermittent issues with it, but now it's completely dead.  When plugging it in to any wall outlet, it flashes all amber for a split second, then never turns on.  I've tried multiple outlets and none work, so there must be something wrong internally.  Is this unit out of warranty?  I got it with my home purchase from Lennar in August of 2018.  If it is out of warranty, can it be repaired?  If not, do you have a good spot to purchase a new or refurbished on online?

*I also tried the reset procedure using the button on the front and it did nothing.  

[Oregondak]

Please see two pics attached showing no lights after plugging in to two different outlets.  

[Imran_ruckus · Accepted solution]

Hi @Oregondak  

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. Also tried to reset the Switch. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

[Oregondak]

Done!  Thank you for the help! 

[Imran_ruckus]

Hi @Oregondak 

Greetings of the day!!!

Thank you for the response and update.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great week ahead!!!

Best regards,

Imran Sanadi

Lennar Home Community.

[Imran_ruckus]

Hi @Debkovach 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well.

As this case was raised by @Oregondak which is now resolved.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.