Ruckus ICX 7150-C12P RMA request

[jeremy]

I encountered the same issue as https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX7150-C12P-won-t-boot-DRAM...

The switch condition and situation are completely the same. The physical factory reset doesn't help and the software reset fails because no <boot> cli is shown in the console. The solution from this thread ends at "RMA" but no further information is provided. The "chat" only opens a "case" which quickly closes for the reason of "Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email."

To prove that I didn't lie, the image of the dead switch is attached to this post. How should I request an RMA? What further information should I provide? Image of the dead Switch 

[pinky_ruckus]

Hello @jeremy ,

Thank you for sharing the pictures.

Based on the troubleshooting done, your ICX-7150-C12P Switch is stuck in bootmode and tried to complete the software recovery. However, you were unable to complete the software recovery as you were not getting boot option in CLI. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[jeremy]

Hi, 

After I enter https://support.ruckuswireless.com/contact-us, I click the chat button on the right and type the following:

Are you a Lennar Homes customer?: Yes

How can we help you today?: Need to replace a product

Please enter a valid serial number for the RMA: FEK******** (the serial number on the machine's back)

What is the subject for the RMA?: After a power outage, the switch no longer works at all

Please post your support findings from the Ruckus Lennar community thread: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-ICX-7150-C12P-RMA-req...

Please set your shipping information: My shipping info

Please set your contact information: Email, my email

Contact Info was set successfully

Okay, we've created case 01945463 for you to track this request.

And ends. If nothing accidental happens, this "case" will quickly be closed and no progress can be make. HOW CAN I APPLY FOR RMA? 

[pinky_ruckus · Accepted solution]

Hello @jeremy ,

Thank you for the response.

A case has been created with the Ruckus Support Team and the case number is 01945463.

The RMA team will send you an email with the shipping details of the replacement device.

You may also initiate a chat or respond to the email for any further queries regarding the RMA.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home COmmunity

[pinky_ruckus]

Hello @jeremy ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.