Ruckus ICX 7150-C12P + R510 Extenders (x2): No Power after power outage

[Jim82]

Good Morning,

My name is Eric. We recently had a power outage in our area after a thunderstorm. The next morning, there was no wifi in the house despite the router working. I followed the community guidelines to do a hard reset on my ruckus unleashed multiple times but with no success. Is there anything else we could do. Our Ruckus was connected to extension cord with power surge protection and which was also plugged to a GCFI plug.

Is there anything else I could do?

[Jim82 · Accepted solution]

Hello,

I tried multiple time to hard reset my equipment. However it does not work.

Please let me know what to do

[Imran_ruckus]

Hi @Jim82 

Greetings!!!

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

We kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

   - The status of the lights on the switch.

   - The cord connected to the switch.

   - The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link. 

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[Jim82]

I have just uploaded the images and videos in the google doc.

Thanks

[Imran_ruckus]

Hi @Jim82 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, the LEDs remain dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.