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You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

 

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Ruckus ICX 7150-C12P Not Working - Need a Replacement

mhenson04
New Contributor

‎05-29-2023 10:49 AM

Hello,

I am experiencing issues with my Ruckus ICX 7150-C12P devices which was included with the purchase of my home. I believe I will need a replacement device as the one I currently have is not working. How do request a replacement device?

Thanks,

Matt

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Jayavidhya
Valued Contributor III

‎05-29-2023 11:21 AM

Hi @mhenson04 

 

Greetings of the day,

 

Please give the detailed description of the issue.

 

1. Is there any power outage that occurred before the issue.

2.Also please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

 

RUCKUS SWITCH LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

 

 

Best regards,

Jayavidhya

Lennar Home Community

 

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