Hi Imran,
I am running into the same issues as Oregondak. https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-ICX-7150-C12P-Won-t-T...
My Ruckus ICX 7159-C12P is dead. I tried plugging into multiple different outlets with confirmed power and the ICX flashes amber for a split second and back off a few times with the same results so it looks like something is wrong internally. Is there any warranty on the unit or can it be repaired or replaced for free? I also have a Lennar home I purchased from a previous owner. Home was built I believe 2018 as well. If it is out of warranty, what is the repair or replace cost?
I also tried to reset, but since it doesn't power up, it does nothing. Please let me know what to do next and how this can be resolved.
Thank you,
Dudley
1 ACCEPTED SOLUTION
Hi @dwdchen
Greetings of the day!!!
Thank you for sharing the requested VIDEO.
Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.
Please follow the steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
