Ruckus ICX 7150-C12P Dead

[dwdchen]

Hi Imran,

I am running into the same issues as Oregondak. https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-ICX-7150-C12P-Won-t-T...

My Ruckus ICX 7159-C12P is dead. I tried plugging into multiple different outlets with confirmed power and the ICX flashes amber for a split second and back off a few times with the same results so it looks like something is wrong internally. Is there any warranty on the unit or can it be repaired or replaced for free? I also have a Lennar home I purchased from a previous owner. Home was built I believe 2018 as well.  If it is out of warranty, what is the repair or replace cost?

I also tried to reset, but since it doesn't power up, it does nothing. Please let me know what to do next and how this can be resolved.

Thank you,

Dudley

[Imran_ruckus]

Hi @dwdchen 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well. 

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture a video of the switch, focusing on the following:

   - The status of the lights on the switch.

   - The cord connected to the switch.

   - The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link. 

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[dwdchen]

Hi Imran,

My original post has the requested pictures. All outlets are working. In the picture where it is still in the cabin the outlet is showing a green light meaning it is working. The outlets in the other photos are also working normally as I usually have nightlights in them.

I also have uploaded a video of plugging the unit into one of the outlets in the photo and uploaded it to google drive as requested. Please let me know if you need anything more.

Thank you,

Dudley

[Imran_ruckus · Accepted solution]

Hi @dwdchen 

Greetings of the day!!!

Thank you for sharing the requested VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[dwdchen]

Will the replacement be free of any cost to me?