Ruckus ICX 1750 C12P - Not Working, factory reset not helping

[chrisjor71]

Hello,

Recently experienced a connectivity failure to my internet. Factory resets have not solved the issue (lights continue to flash amber), and can't access the machine through Unleashed. Would appreciate assistance and I'm interested in hardware replacement if possible.

[Jayavidhya]

Hi @chrisjor71 

Greetings of the day,

For detailed understanding of the issue, please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Also please share the image of the switch and access points showing LED status as mentioned below.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Jayavidhya]

Hi @chrisjor71 

Thanks for your response.

For further troubleshooting steps, please let us know the LED status of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Also if the LEDs on the access points are back to normal please connect the devices as mentioned below.

Here I will leave a short guide how to connect the devices properly : 

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Best regards,

Jayavidhya

Lennar Home Community

[chrisjor71]

Thank you for the quick reply! I am away from the home, but have the Ruckus switch with me. I did not check the access points this morning for lights, but those were performing well before the failure of the switch. LED's 1-6 were cycling through amber for the failed factory reset attempts, and LED 7 is constant yellow now with LED 16 showing constant green.

 

[chrisjor71 · Accepted solution]

Would you recommend a software recovery of some kind? I just had the light status change to 1,7, and 16 showing green.