Ruckus CX7150 Switch won't boot from Primary, boots from Secondary router mode

[Lewthound]

I had a power outage yesterday and when the system came back up the Ruckus ICX7150 was showing intermittent internet connectivity, and I am unable to connect to it using the Unleashed app on my phone. When I console in with putty, I see this prompt "ICX7150-C12-Router", which indicates that it is in router mode. I attempted to reboot the Ruckus ICX7150 from the Primary, using the command "boot system flash primary yes" but during the boot process I see the error message "could not boot from primary, no valid image; trying to boot from secondary". Any assistance on how to proceed would be greatly appreciated.

[pinky_ruckus · Accepted solution]

Hi @Lewthound ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are facing intermittent connectivity issues with your APs after the power outage.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Please follow the process as explained in the article and let me know if you have any queries in this regard. 

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Lewthound]

I have read the self-help article you provided, but I need a bit more clarification. I access the Ruckus box via a laptop with a usb C cable using putty. Seeing as when I attempted to reboot the device from the primary using ICX7150-C12-Router#boot system flash primary yes, during bootup, the unit gives the error shown in the log snippet at the bottom of this reply. So, just to confirm, using the following steps in the self-help article are applicable in my situation. Please let me know if you need any additional information.

Solution:
If there is a similar output with SPR, please Enter the below commands in CLI to fix this issue:
Note: Hit Enter to accept each command

ICX7150-12P Router#enable

ICX7150-12P Router#copy flash flash secondary

ICX7150-12P Router#boot system flash secondary yes

Snippet from ICX7150-C12-Router#boot system flash primary yes reboot

Booting image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
6 ecc_errors after reading 18b8000:18b9800
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
 0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from primary, no valid image; trying to boot from secondary
device 0 offset 0x0, size 0xc0000
BOOTING image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
 33554432 bytes read: OK

[pinky_ruckus]

Hello @Lewthound ,

Thank you for the response.

I understand you're seeing an error stating that the system cannot boot from the primary image due to "no valid image found." This usually means the primary boot image is either missing or corrupted.

To confirm this, please run the following command in your CLI through PuTTY.

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Lewthound]

Pinky,

I ran the 3 commands requested, the output of each is listed below. Let me know if you any additional information, I really appreciate your assistance in resolving this issue.

ENABLE

ICX7150-C12-Router>
ICX7150-C12-Router>ena
No password has been assigned yet...

SHOW VERSION

ICX7150-C12-Router#show version
  Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
    UNIT 1: compiled on Nov 20 2018 at 00:20:22 labeled as SPR08080d
      (29819448 bytes) from Secondary SPR08080d.bin
        SW: Version 08.0.80dT213
      Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)
       Compiled on Thu Nov 15 12:59:22 2018

  HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
      Serial  #:FEK3849Q4L4
      Software Package: ICX7150_BASE_L3_SOFT_PACKAGE
      Current License: 2X1G
      P-ASIC  0: type B160, rev 11  Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
 1000 MHz ARM processor ARMv7 88 MHz bus
 8192 KB boot flash memory
 2048 MB code flash memory
 1024 MB DRAM
STACKID 1  system uptime is 6 hour(s) 28 minute(s) 43 second(s)
The system started at 01:43:20 GMT+00 Sat Jan 01 2000

The system : started=warm start   reloaded=by "reload"

SHOW FLASH

ICX7150-C12-Router#show flash
Stack unit 1:
  NAND Type: Micron NAND 2GiB (x 1)
  Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
  Compressed Sec Code size = 29819448, Version:08.0.80dT213 (SPR08080d.bin)
  Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225
  Code Flash Free Space = 1204989952
ICX7150-C12-Router#