Hello @Lewthound ,
Thank you for the response.
On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)
Please let us know if you have any queries in this regard.
Thank you for your patience and understanding.
Regards,
Pinky Rajendran
RUCKUS Lennar Home Community
Here are the requested pictures. I hope these will suffice, the switch is mounted in a data closet, facing down, so getting good pictures can be difficult. Let me know if you need any additional information.
Hello @Lewthound ,
Thank you for the response.
From the pictures you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot.
1. Please unplug the ethernet cable and plug it into the correct port then reboot (unplug and plug from the power outlet) and try to connect to the Internet via Access Points.
It should be plugged into one of the 12 ports as shown in the below screenshot.
Please check and let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
First, let me say, I have lived here for 5 years, and the cable you want moved has been plugged into that RJ-45 uplink port since the tech set the ICX 7150-C12P for me when I moved in. My original ISP was Xfinity and the other end of the uplink cable was plugged into my cable modem/router. In May, I switched ISPs and the cable was moved from the cable modem to the ISPs router. The end plugged into the RJ-45 uplink port never moved. Everything has work flawlessly until the power outage, since then the Ruckus box hasn’t worked as expected.
Having read through several related posts on the “RUCKUS-Support-for-Lennar-Homes”, when I putty into the ICX 7150-C12P and see the prompt “ICX7150-C12-Router>”, that indicates that the Ruckus box is running Routing code (SPR). The command “show version” confirms that it is using “SPR08080d”. Comments in the forums indicate that the switch should run on the Switching code (SPS) to avoid Routing Code issue for Lennar home users.
Using the”show flash” command indicates that I have the following codes
Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
Compressed Sec Code size = 29819448, Version:08.0.80dT213 (SPR08080d.bin)But, when my ICX7150-C12 reboots, I get the errors below and the unit boots into Routing code, which, based on what I have read here, is a problem
“Bad FIT kernel image format!”
“ERROR: can't get kernel image!”
“could not boot from primary, no valid image; trying to boot from secondary”With all that said, I moved the cable you requested from the RJ-45 uplink port to a RJ-45 downlink port. This is shown below, along with a picture of the access point.
I can now connect to using the Unleashed app; however, the app doesn't see any switches and anything connecting to the access point's Wi-Fi cannot get to the internet. My phone was connected to the access point, and I had to turn off Wi-Fi to get to the internet.
So, what are our next steps to try and resolve this/these issues? The boot errors and the running of Routing code seems to be a problem that needs to be addressed. But I only know what I have gleaned from reading these forums. If you need any additional information, please let me know. Also, I appreciate your time and attention in helping to resolve this matter.
