Ruckus App and system not working

[akethan2]

Hello,

currently my Ruckus system and app are not working. Below are the trouble shooting steps I have taken. 

I have tried redownloading the app. I have restarted my phone. I tried logging onto the website. It keeps telling me I am not connected to a Ruckus network. I am not sure what to do. Thanks for any support. 

[pixelmaestro]

This would be the configuration interface for the Internet router.  Example: my internet router access is http://192.168.1.254/. I still have to login to access the interface. The AT&T smartphone app is my other way to access the information.

[Imran_ruckus]

Hi @pixelmaestro and @akethan2 

Please refer to my previous post and try to find the IP address of the Access Point via IP Scanner. And try to log in to Unleashed on a web browser.

Please check and let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @Bcliff8285 

Greetings!!!

We have already sent you the troubleshooting steps on your post you created. Please refer to the same and confirm. (Refer to the below link to check your post)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Unable-to-log-on-to-Unleashe...

Please post queries on your own post and to avoid confusions please do not post your queries on other posts.

Thank you for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @Scipe11 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

To avoid confusion with posts, we request create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly to setup your RUCKUS network.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi Team

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Apologies for the inconvenience caused.

PLEASE NOTE: This is a known issue on which we are working with our Engineering Team internally. And This issue is expected to be fixed in the upcoming Unleashed version 200.14 software release and the App Release.  

The estimated Time of Arrival (ETA) for the release is Mid of July 2023.

For now, please refer to the workaround, that will be using the IP Address of Master AP as described in the below process.

If you haven’t tried Accessing Unleashed on a web browser via the IP address of the Access Points, could you please try to find the Master IP address of the Access Point and try to check it on a browser? Please refer to the below guide to find the IP address.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in

Refer to the below screenshot to know your MASTER IP Address on the Web Unleashed system.

Once you find and can log in via the IP Address of the Unleashed Master Access Point, please try the below steps.

1. Make sure you are connected to the RUCKUS Access Point Wi-Fi Network.

2. Click on ‘change login destination’. (Please refer to the below screenshot)

3. Put your Unleashed MASTER Access Point IP Address as ‘Destination IP’ and save it. (Please refer to the below screenshot and 0.0.0.0 is just an example)

4. Now try to log in to Unleashed App using your credentials.

Please follow ALL 4 STEPS as explained above.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards, 

Imran Sanadi

RUCKUS Lennar Home Community.