Ruckus App and system not working

[akethan2]

Hello,

currently my Ruckus system and app are not working. Below are the trouble shooting steps I have taken. 

I have tried redownloading the app. I have restarted my phone. I tried logging onto the website. It keeps telling me I am not connected to a Ruckus network. I am not sure what to do. Thanks for any support. 

[Bcliff8285]

it seems many of us are having this same issue

[akethan2]

Have you tried doing a factory reset? Yes, I have noticed people are having similar issues. Has there been a solution posted? 

[Bcliff8285]

Yes I tried factory reset which did not resolve the issue .  

[akethan2]

Are you in MD by any chance?