Ruckus App and system not working

[akethan2]

Hello,

currently my Ruckus system and app are not working. Below are the trouble shooting steps I have taken. 

I have tried redownloading the app. I have restarted my phone. I tried logging onto the website. It keeps telling me I am not connected to a Ruckus network. I am not sure what to do. Thanks for any support. 

[Scipe11]

Work around does not work. I unplugged the the entire system since it’s not working. When do I need to plug it in to get the update and how will I get the update if the system does not work?

[Scipe11]

I am having the same issue. Started yesterday now today. Has there been a fix?

[Imran_ruckus]

Hi @Scipe11 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @akethan2 

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @pixelmaestro 

Greetings!!!

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Bcliff8285]

I have had this issue since 6/9 with no resolution