We have 3 access points (AP) in our house, one on each floor. The top AP had all the LED lights on while the bottom 2 did not. I thought this might be the cause for why our WiFi is very slow on the floor. The bottom floor only gets 10-20 Mbps while the top floor can go up to 200 Mbps.
We resetted what we believe is the "Ruckus controller" which lives in the master bedroom closet with the router and other network devices are. We saw all 3 access points have PWR turn red and slowly boot up one by one. The access point (AP) on the top floor went back to all the lights lighting up. However, the bottom 2 APs did not all light up like the AP on the top floor. Because the bottom APs are not lighting up, it appears they are not working as expected and the WiFi is much slower downstairs.
We moved into this house built by Lennar Homes, and there was one previous homeowner who lived here. We asked the previous homeowner if they had any WiFi issues on the bottom floor but they didn't have any. They also never had to reset their Ruckus devices while they lived here. We’re not sure what the models are but I think they’re the ZoneFlex r610s.
They also didn't mention having to manage Ruckus using a portal or the Ruckus Unleashed app. I was using the Ruckus Unleashed app. Unfortunately after resetting the APs, I never saw a Wifi name that starts with, "Configure.me".
The ICX-7150 has 2 green lights, so I believe it's a slightly different issue from this post here. First AP image is the top floor, which has 5G and 2.4G amber lights. The bottom floor and the middle floor have only the PWR green, and CTL blinks. But the 5G and 2.4G don't appear to work, hence the WiFi is not as fast on the bottom floor.
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Thank you for the detailed information you shared,
As per the case description, I understand that your RUCKUS setup is not working with Intermittent Internet connectivity.
This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.
Please follow the below steps and help us with the queries:
1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P
I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.
How to find my Ruckus “Devices IP address” using free applications:
Thanks for the quick response! Unfortunately, I'm not able to identify the current IP address of the ICX-7150 device. I downloaded LanScan to do the IP scan. However, I did not see any device named remotely like, "Ruckus Wireless / Ruckus Switch / Ruckus Router / unleashed". Here is a screenshot from my scan, which I did numerous times in case new devices showed up.
As a result, I logged into my modem's settings via 192.168.0.1 and didn't see any devices that looked like the Ruckus I was expecting. I went into Terminal on my Mac and typed in 'arp -a' to find any devices and their IPs. I did open a new Terminal window and tried to ssh into any of the IP addresses with the command, 'ssh super@’IP of the device' but the connection would always refuse.
FYI, all the lights on the ICX-7150 are green. None of them are amber. All the steps I took to troubleshoot I referenced from the two links you put in above. Please let me know if there is anything else I can try.