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You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

 

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Ruckus Access Point no power

jpreynol
New Contributor

‎07-08-2024 04:36 PM

Access point does not have power again and the switch has an orange and green light 

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pinky_ruckus
Valued Contributor III

‎07-09-2024 06:39 AM

Hi @jpreynol ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the status lights on the Switch is Amber and the AP is not turning on, which means that the Switch is stuck in a boot mode

When the switch is stuck in the boot mode, the switch will not transmit power to its ports and thus the AP will not turn on.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please follow the process as explained in the article and let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

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