Ruckus APs unable to provide adequate wifi

[Allomastro]

I have two ruckus access points, I have tested the Cat6 and it seems to be functioning properly, and I have finally set up the network successfully but whenever I connect I am getting very low speeds and there are very low speeds coming through the APs. I have reset the network, I have done this dozens of times, it took me dozens of tries to reset, create, and be able to use the ruckus network. I have 3gig fiber from quantum.

I have gotten speeds as low as 8 down and 15 up but usually sit around 100 down and 80 up

[pinky_ruckus]

Hello @Allomastro  ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are experiencing slow speed  issues.

Could you please confirm if there was any kind of power outage / power spike before this issue happened?

We need to check few configurations on the Switch for us to proceed further.

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show interface brief

lldp neighbors detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Allomastro]

Hi Pinky, I am stuck and I cannot upload screen shots for some reason.

[pinky_ruckus]

Hello @Allomastro ,

Thank you for the response.

May I please know if you have logged in to the RUCKUS account and try uploading the pictures?

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Allomastro ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.