Hi @Caliendo
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that you are encountering internet issues via RUCKUS Access Points.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
Please note that the CTL (Controller) LED will be illuminated only on the Master Access Point, indicating that it is operating as the controller in the Unleashed network.
For reference, please review the article below for detailed information on Access Point LED status and behavior:
https://docs.vistancenetworks.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B6...
To better assist you, could you please provide the following information:
1. Can you confirm if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.
3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.
Please log into your RUCKUS Account before uploading these photos/screenshots.
Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.
We appreciate your cooperation and look forward to resolving this matter for you promptly.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
No there were no power outages
See pictures below
Yes it is
See pictures below
Hi @Caliendo
Thank you for the response and the information.
Based on the current LED status, the RUCKUS Switch and APs appears to be in a normal state. However, please try unplugging the Access Points (AP) Ethernet cables and Internet Service Providers (ISP) cable from their current switch ports and reconnecting them to ports within the 1–12 range (refer to the screenshot below). Once completed, please check the internet stability.
Additionally, I noticed that two cables are connected to other ports. These should also be connected within the 1–12 port range. Please refer to the screenshot below for clarification.
Let me know how it goes.
Thank you for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
