Ruckus APs not working

[Kanakaboy92]

Hello,

I woke up today to my ruckus APs not broadcasting their SSIDs. After some research I was thinking maybe they upgraded their firmware overnight and the new unleashed firmware may require the ICX7150 to be on newer firmware as well. I updated the switch to 8.0.95B from 8.0.90B, but the three APs still wouldn’t connect. 
They’re only online intermittently which is making it difficult to diagnose the issue. 
One of the APs, when online, shows “building the unleashed network” on the web interface. All three APs have static IPs assigned by the router (ubiquity ER-4). 

Any direction in getting these APs back online (ideally with their current configuration as I run multiple VLANs) would be very appreciated. 

Thank you

[Imran_ruckus]

Hi @Kanakaboy92 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS device setup is not working. And Access Points are not broadcasting the Wi-Fi SSIDs.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage/spike before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. As you mentioned you have 3 APs connected to your RUCKUS ICX Switch. Could you please let me know the light status on ALL the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

5. Do you have CLI Access to your RUCKUS ICX-7150-C12P Switch?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Kanakaboy92]

Hi Imran,

thank you for replying so quickly. 

1. There should not have been any power outage since my whole house is backed up on a battery, and would have been on battery power at the time. 
2. Here is the image of my switch 

3. My internet connection appears to be fine, in fact, wired devices seem to be working fine as well. 

4. The Upstairs AP has a green flashing power light

 The Downstairs AP has solid power and control lights 

the Office AP has a flashing green power light, but sometimes is solid red. 

 5. I do have CLI access to the ICX7150 switch 

Thank you

[Imran_ruckus]

Hi @Kanakaboy92 

Thank you for the response and the detailed information.

May I know to which port of the Switch your ISP (Internet Service Provider) Router/Modem-Router combo device’s ethernet cable is connected to? Could you please show it in a picture?

As you have CLI access, could you please perform the below commands and share their outputs?

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

show inline power 
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Kanakaboy92]

Hi Imran,

In the previously attached photo of the switch, my router is the orange cable plugged into interface 1/1/1

The three APs are plugged into 1/1/2, 1/1/3 and 1/1/4

Please see the following for the console output:

Alexiss-MacBook-Pro:~ alexismorris$ ls /dev/cu.*
/dev/cu.Bluetooth-Incoming-Port /dev/cu._A-EA82 /dev/cu.usbserial-01F9107F
Alexiss-MacBook-Pro:~ alexismorris$ screen /dev/cu.usbserial-01F9107F

ICX7150-C12 Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Apr 11 2023 at 00:06:30 labeled as SPS08095j
(31457280 bytes) from Primary SPS08095j.bin (UFI)
SW: Version 08.0.95jT211
Compressed Primary Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compiled on Tue Nov 29 12:43:26 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3831R02L
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
STACKID 1 system uptime is 4 hour(s) 56 minute(s) 28 second(s)
The system started at 00:06:40 GMT+00 Tue Apr 11 2023

The system : started=cold start

ICX7150-C12 Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95jT211 (SPS08095j.bin)
Compressed Sec Code size = 28660224, Version:08.0.90dT211 (SPS08090d.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compressed Sec Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Code Flash Free Space = 1045561344
ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 63200 mWatts.

Power Allocations: Requests Honored 17 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 On Non-PD 0 0 n/a n/a 3 n/a
1/1/2 On On 4100 15400 2P-IEEE Class 3 3 n/a
1/1/3 On On 4200 30000 2P-IEEE Class 4 3 n/a
1/1/4 On On 2400 15400 2P-IEEE Class 3 3 n/a
1/1/5 On Non-PD 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Non-PD 0 0 n/a n/a 3 n/a
1/1/8 On Off 0 0 n/a n/a 3 n/a
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On Non-PD 0 0 n/a n/a 3 n/a
1/1/12 On Non-PD 0 0 n/a n/a 3 n/a
-----------------------------------------------------------------------------
Total 10700 60800

ICX7150-C12 Switch#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Up Forward Full 1G None Yes 1 0 70ca.9722.bc04
1/1/2 Up Listen Full 1G None Yes 1 0 70ca.9722.bc05
1/1/3 Up Forward Full 1G None Yes 1 0 70ca.9722.bc06
1/1/4 Up Learn Full 1G None Yes 1 0 70ca.9722.bc07
1/1/5 Up Forward Full 1G None Yes 1 0 70ca.9722.bc08
1/1/6 Down None None None None No 1 0 70ca.9722.bc09
1/1/7 Up Forward Full 1G None No 1 0 70ca.9722.bc0a
1/1/8 Down None None None None No 1 0 70ca.9722.bc0b
1/1/9 Down None None None None No 4 0 70ca.9722.bc0c
1/1/10 Down None None None None No 1 0 70ca.9722.bc0d
1/1/11 Up Forward Full 1G None No 1 0 70ca.9722.bc0e
1/1/12 Up Forward Full 1G None No 4 0 70ca.9722.bc0f
1/2/1 Up Forward Full 1G 256 No 1 0 70ca.9722.bc11
1/2/2 Up Forward Full 1G 256 No 1 0 70ca.9722.bc11
1/3/1 Down None None None None No 1 0 70ca.9722.bc13
1/3/2 Down None None None None No 1 0 70ca.9722.bc14
lg256 Up Forward Full 2G 256 No 1 0 70ca.9722.bc11
mgmt1 Down None None None None No None 0 70ca.9722.bc04
ICX7150-C12 Switch#