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Ruckus AP's dropping connection

New Contributor

I have 2 Ruckus Indoor AP's.  When devices are connected to either, the connection to the modem drops.  I unplugged just one to see if it was an isolated, issue w/ the unit downstairs, but that didn’t change the connection issue.  They are both plugged into a Ruckus ICX 7150.  Anything that is hardwired into the 7150 stays online.  I moved both AP’s to different ports on the 7150 and the problem persists.  IF I try to ping the IP address of either of the units, the connection drops.  The system was setup by Amazon Smart Home services, and I do not have access to the 7150.  Other than doing a factory reset on the the WiFi devices, anyone have any suggestions?