Ruckus 7150 will not power on.

[mgathuma]

Hello.

I am a Lennar homeowner trying to resolve my Ruckus network connectivity issues. I cannot get my 7150 switch to power up at all. I have also lost power to both the upstairs and downstairs wireless access points. I have tried downloading the software to reboot my unit using both the putty and MobX options to no avail. Please advise on the next step since I have lost connectivity to all my POE devices harnessed to the switch.

[Vásquez_Fer]

Hi @mgathuma 

This unit Should be RMA (return merchandise authorization) in simple words replace it based on the troubleshooting done.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best Regards 

Fernando Vasquez

[mgathuma]

Hello.

Following up on the earlier post. What do I need to get an RMA for equipment that lost power?

[Vásquez_Fer]

Hi @mgathuma 

++ adding to the same post 

Best Regards 

Fernando Vasquez