Ruckus 7150 will not power on.

[mgathuma]

Hello.

I am a Lennar homeowner trying to resolve my Ruckus network connectivity issues. I cannot get my 7150 switch to power up at all. I have also lost power to both the upstairs and downstairs wireless access points. I have tried downloading the software to reboot my unit using both the putty and MobX options to no avail. Please advise on the next step since I have lost connectivity to all my POE devices harnessed to the switch.

[Vásquez_Fer]

Hi  @mgathuma 

Hope you are doing well! 

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on? 

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

2-Make sure it is plugged into a well-known outlet/power source

Best Regards 

Fernando Vasquez

[mgathuma]

Hello.

No lights come on when plugged into a power outlet

[Vásquez_Fer]

Hi @mgathuma 

This unit Should be RMA (return merchandise authorization) in simple words replace it based on the troubleshooting done.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best Regards 

Fernando Vasquez

[mgathuma]

Hi Fernando.

Thank you for the feedback. Please see the details above and let me know what details I need to commence unit replacement.

Regards