CommScope RUCKUS Community Forums

tjohnson825 · ‎12-04-2023

Ruckus 7150-c12p boot loop.. Cannot access CLI

It's been happening more often where the Ruckus 7150 switch goes into a boot loop. I cannot identify a direct cause... I am also unable to connect via telnet to the CLI. I just get a blinking cursor. I did try the reset by holding the reset button and reconnecting power.. The lights blinked amber until the next powercycle then it returned to it's past behavior.

Any further insight you might have is appreciated!

Tyler J
Lennar Homeowner

Imran_ruckus · ‎12-05-2023

Hi @tjohnson825

Greetings!!!

Thank you for the detailed information you shared.

As you mentioned and I can see from the screenshot you shared, there are lights on the PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. And this is the reason your RUCKUS ICX-7150-C12P Switch is unable to transmit power (PoE- Power over Ethernet) to the Access Points or on its ports.

Please follow the below steps to fix this issue:

As you mentioned that you tried reset, once again we will try to reset the Switch as described below VIDEO:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

IF RESET DOESN’T WORK: Please follow the below steps:

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

tjohnson825 · ‎12-05-2023

I was finally able to get the reset to work it appears... It went into reset mode then rebooted.. (not the crash reboot it was doing before, so this was different).. Since then it has been stable.. Incrementally I added back some devices to it, and later the wifi access points.. It has been up and stable since this morning. I think that resolved it, at least for now.. I will let you know if issues return.

Thank you!

Imran_ruckus · ‎12-06-2023

Hi @tjohnson825

Greetings!!!

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

Please Let me know if you get an issue again.

We appreciate your time and patience on this case.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.