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Ruckus 7150 C12P showing not alive after hard restting.

Kamal1320
New Contributor

Hello Moderators.

I have Ruckus 7150 C12P when I purchased the house and am 2nd owner of this house. As previous owner disconnected all cables and wires from the switch, I try to connect and found not working. Try to reset with Pin at front of the switch and power off and on, but cannot found working. Then I try to hard reset by downloading all steps mentioned in forum. Finally found ping says not alive.

I am submit  pics of the results and connections. Please guide me .

ThanksIMG_0842.jpgIMG_0843.jpgIMG_0844.jpgIMG_0845.jpgIMG_0846.jpgIMG_0847.jpeg

1 ACCEPTED SOLUTION

Hi @Kamal1320 

Thank you for the response and the update.

Check 'Ports (COM & LPT) details (Refer to the screenshot)

If you don't see in COM & LPT details, check if you have installed the drivers of the Switch, if not please do. follow the below process.

Please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

image

image

 Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

image

Once done, please restart the Switch and the laptop, and unplug/plug the software recovery cables. 

Please check and let me know.

Thank you again. We appreciate your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

21 REPLIES 21

Hi @Kamal1320 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

 

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Hi @Kamal1320 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

 

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community