Ruckus 7150 C12P showing not alive after hard restting.

[Kamal1320]

Hello Moderators.

I have Ruckus 7150 C12P when I purchased the house and am 2nd owner of this house. As previous owner disconnected all cables and wires from the switch, I try to connect and found not working. Try to reset with Pin at front of the switch and power off and on, but cannot found working. Then I try to hard reset by downloading all steps mentioned in forum. Finally found ping says not alive.

I am submit  pics of the results and connections. Please guide me .

Thanks

[Imran_ruckus · Accepted solution]

Hi @Kamal1320 

Thank you for the response and the update.

Check 'Ports (COM & LPT) details (Refer to the screenshot)

If you don't see in COM & LPT details, check if you have installed the drivers of the Switch, if not please do. follow the below process.

Please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

 Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Once done, please restart the Switch and the laptop, and unplug/plug the software recovery cables. 

Please check and let me know.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Kamal1320]

Hello Imran,

I got success in getting alive. Got it done but now it is asking for login and password. I put admin as login but password is not accepting. Please advise how to reset password. I put the same password that is on the box but do not work. See images.

[Imran_ruckus]

Hi @Kamal1320 

Thank you for the response and the information you shared.

Could you please try to log into the Switch CLI using the default credential?

Switch default credentials will be as mentioned below. 

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations as well.

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Kamal1320]

I will check if it works.

Thanks

[Imran_ruckus]

Hi @Kamal1320 

Thank you for the response.

Sure, please check the default usernames/passwords.

If that doesn't work, follow the below process to recover/reset the same.

While you have the laptop connected to the Switch with a console USB cable and the CLI screen up it asking a username/password, reboot (unplug and plug from the power outlet), and follow the video below.

https://www.youtube.com/watch?v=0ynKwSTpd_A

Once you have successfully recovered the switch password, use the following commands to either modify the existing password or create a new username and password:

enable

configure terminal

device(config)# username super password pass

In this example, the username is ‘super’ and the password is ‘pass’.

To ensure proper authentication, execute the following commands:

device(config)# crypto key generate rsa

device(config)# aaa authentication login default local

device(config)# aaa authentication web-server default local

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.