Ruckus 7150-C12P WiFi not working after storm

[mbotkin]

Lennar home, first owner. Been using the Ruckus with our home since 2019. After a power outage 2 weeks ago our ruckus network hasn't been performing. Our LAN and wired connections work fine but WiFi is showing connections but nothing loads or it's greatly reduced. We've rebooted the Ruckus many times and rebooted the WAPs but it's not working for WiFi. Not sure what to do or if this is a hardware problem. I’ve also flashed the APs and updated the firmware to 200.15 and the issue still persists. Hardline connections are working throughout the home, WiFi shows connection and either is very slow by normal conditions, doesn’t load others, or works normally for others. The majority of the time it shows connection for WiFi but nothing loads despite having full signal connection.

[mbotkin]

I will try to get those tonight.

Is it possible to get a technician out here to fix this? I'm not an IT person.

[Imran_ruckus]

Hi @mbotkin 

Greetings!

Thank you for your response and the update.

Apologies for the inconvenience caused. Please note that this community forum operates on a best-effort basis and does not offer dedicated technician support.

That said, I’m here to assist you, and we’ll work together to resolve the issue as quickly as possible.

Kindly keep me posted once you’ve had a chance to try the suggested steps.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @mbotkin 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mbotkin]

Haven't had a chance to continue working on this. I work fulltime so my ability to try different solutions has small windows.

[Imran_ruckus]

Hi @mbotkin 

Thank you for your response and the update.

Kindly let me know once you've had a chance to try, so we can determine the next steps accordingly.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support