Ruckus 7150-C12P WiFi not working after storm

[mbotkin]

Lennar home, first owner. Been using the Ruckus with our home since 2019. After a power outage 2 weeks ago our ruckus network hasn't been performing. Our LAN and wired connections work fine but WiFi is showing connections but nothing loads or it's greatly reduced. We've rebooted the Ruckus many times and rebooted the WAPs but it's not working for WiFi. Not sure what to do or if this is a hardware problem. I’ve also flashed the APs and updated the firmware to 200.15 and the issue still persists. Hardline connections are working throughout the home, WiFi shows connection and either is very slow by normal conditions, doesn’t load others, or works normally for others. The majority of the time it shows connection for WiFi but nothing loads despite having full signal connection.

[mbotkin]

This also does not work. I am unable to get the command line to display as instructed or install the necessary software on other laptops in the home. 

[mbotkin]

[Imran_ruckus]

Hi @mbotkin 

Greetings!!!
Thank you for the response and the update.

Could you please let me know if you can use a Windows laptop, and try the remaining option to establish console access via cable. Please consult the following guide for instructions on consoling to the ICX 7150-12CP switch:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Let me know how it goes or if you need further assistance.

Thank you again. We appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mbotkin]

We do not own a windows laptop. 

[Imran_ruckus]

Hi @mbotkin 

Greetings!

I see you have shared the PuTTY output screenshots earlier. Could you please use the same laptop for the current console activity?

We appreciate your continued patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support