Ruckus 510 no lights on at all

[Candiep43]

I have a ruckus 510 my home was built in 2020 two story home I have two ruckus 510 and none of my lights are on it at all and I don’t think it’s even working and I have no clue how to fix need help system been down for this whole year and since we moved in out internet has been horrible I don’t think system ever was working

[Imran_ruckus]

Hi @Candiep43 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Candiep43]

Hello sorry was dealing with life stuff I wanted to change the name to log into the WiFi for the ruckus cause the WiFi name and password on the back of door in the laundry room can’t remember it

[Imran_ruckus]

Hi  @Candiep43 

Thank you for the response and the information you shared.

To assist you with your RUCKUS Access Point's Wi-Fi password change, please provide the following details:

Log in to your Unleashed system from a laptop web browser using either:

The Master Access Point’s IP address, or

https://unleashed.ruckuswireless.com

Once logged in, please check the current firmware version and IP address of your Unleashed Access Points and share a screenshot of the dashboard.

Note: Make sure your laptop is connected to the RUCKUS Wi-Fi network while attempting access.

If you're unable to log in via the above link or do not know the IP address of your Access Point, please refer to the following guide to locate it:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

Once you find the IP address and access the Unleashed dashboard, you should see the interface shown in the screenshot below. Please attempt to log in and share the requested information.

Please browse and login to your Unleashed account.

Select Wi-Fi Network>>Select your WLAN Network (SSID)>>Edit WLAN>>Change the password 

(Please refer to the below screenshots)

If you would like, you can also create a new Wi-Fi/WLAN network.

Please refer to the following RUCKUS Lennar Knowledge Base self-help article for the detailed process:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Guidelines-on-creating-a-Wir...

Please let me know how it goes, and feel free to reach out if you have any questions.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Candiep43 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Candiep43 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support