Ruckus 510 no lights on at all

[Candiep43]

I have a ruckus 510 my home was built in 2020 two story home I have two ruckus 510 and none of my lights are on it at all and I don’t think it’s even working and I have no clue how to fix need help system been down for this whole year and since we moved in out internet has been horrible I don’t think system ever was working

[Candiep43]

hello I do not have that option at all on mine when I'm logged in yesterday it showed picture icon but then when I tried to upload picture it said permission denied so Im on my MacBook now and I don't even have icon to upload picture 

[Imran_ruckus]

Hi @Candiep43 

Greetings!

Thank you for your response and the update.

Please use the Google Drive link below to upload the pictures:
https://drive.google.com/drive/folders/1noqpw7C7-ow-GhxG-W1WDxSI83LtK0Qn

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Candiep43]

[Candiep43]

it came up this time yes we have had several power outages before we went full solar but I never noticed this thing working ever 

[Imran_ruckus]

Hi @Candiep43 

Thank you for the response and the information.

Based on the pictures you shared, I can see that your RUCKUS ICX-7150-C12P Switch has an Amber SYST light, which indicates that the switch is stuck in boot mode.

Please refer to the following RUCKUS Lennar Knowledge Base self-help article for step-by-step instructions to troubleshoot and resolve this issue:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Kindly try the steps and let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support