Poor Connection

[abdonh]

A few weeks ago we had a power outage which lasted hours.  When the power came back the internet was not the same.  I had my internet provider come take a look at their stuff and they confirmed their internet was working normally and had a strong signal.  I have updated my APs and have tried resetting as well. Still having the same issue.  Internet is very intermittent, works for a couple minutes then doesn’t and that cycle is just repeating.  Any help would be appreciated.

Thanks.

[Imran_ruckus]

Hi @abdonh 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

This issue may be a Routing Code (SPR) issue on the RUCKUS ICX-7150-C12P Switch due to a power outage.

Please refer to and follow the below RUCKUS Lennar Knowledge Base self-help article to fix this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Please follow the process and let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @abdonh 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[abdonh]

Hi Imran,

I could not get this to work.  I only have Mac in my house but even then im not the most tech savvy person to figure this stuff out.  Do you have more exact instructions?  I also downloaded the IP identifier app but no names come up on my devices so i can't identify the switch.  Any additional details/help would be appreciated.

Thanks,

Abdon

[abdonh]

Also a phone call to speak on this would be very much appreciated.  Is that possible?

Thanks,

Abdon