Routing Code Issue Troubleshooting

[nfar]

I suspect I'm having issues with the routing code as I had a power outage and I was having a disconnected message in my unleashed. Now it's showing, "pending to join". I'm trying to get the IP address to login and complete the steps outlined here: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Switch-Disconnected-After-Po... but I'm unable to locate my IP address to the switch. 

I'm using LanScan on a Mac to locate the IP address but I'm only able to find the IP address of the two access points. I'm unsure of how to proceed further. What additional steps can I take to find the IP address?

[pinky_ruckus]

Hello @nfar ,

Thank you for sharing the response.

I understand that the version on the Switch is 08.0.90d.

We recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Mac: https://support.ruckuswireless.com/software/3836-lennar-upgrade-tool-mvp-mac 

2. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

Please note: For now the tool works only on 08080f and versions between 08095g.

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[nfar]

I was able to fix it via another post with routing code issue. Solution was in the link I posted in original post. Thank you for your assistance Pinky. One additional question, if I am looking to upgrade my device speed capability (as AT&T is now offering 2gb speeds), would I need to upgrade my access points to realize the speeds?

[pinky_ruckus]

Hello @nfar ,

Thank you for the response.

Could you please confirm if you have upgraded the Ruckus Switch using the upgrade tool I have shared in the previous post?

Also, we would suggest you to please upgrade the Access points to the recently released version 200.15.6.12.304.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

Please be informed that the RUCKUS R510 APs support up to 1.3 Gbps for Wireless networks and the ICX-7150-C12P Switch supports equal or more than 10 Gbps.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[nfar]

I'm completing the software update to the switch now. Will review the AP upgrade. 

[pinky_ruckus]

Hello @nfar ,

Thank you for the response.

Please update us once the AP upgrade is also completed.

We will keep the case open until we hear back from you.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community