Router stopped working

[robinparky]

Router stopped working. I tried hard reset already.

[Imran_ruckus]

Hi robinparky

Thank you for the response and information you shared,

As you mentioned and we could see from the picture you shared that, there is an amber light on the "SYST" and a green light on the "PWR" in the section above the USB/ethernet ports. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. 

Please follow to below steps in order to fix this issue:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnected.
2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3. We must get console access to the ICX-7150-C12P Switch as mentioned in the steps from the guide below:

How to console in the ICX-7150-C12P: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-r...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

[robinparky]

I followed the instruction. I connected the switch by ssh and setup the ip address.  The instruction required to setup the windows ip address and the gateway ip address same (e.g. 192.168.0.2), but it does not allowed - windows OS reset the gateway ip address to 0.0.0.0.  So, when I tried to ping from switch to windows, it couldn't recognize it.  I also tried to set the gate ip address 192.168.0.1 on both windows and switch, still ping does not find windows computer.  

After spending hours, I am not sure how to proceed.  Meanwhile, can I copy upgrade files to USB drive, and stick to the back of switch and install them?

I have another issue.  I tried tftpreboot, then it asked user name and password.
I tried super and sp-admin for user name and password, but it didn't work.

[Jayavidhya]

Hi @robinparky 

Thanks for your reply,

Please try changing the IP address of the switch and gateway. Also the IP address of the computer should be the same as the server in the Switch configuration.

Computer IP address: 192.168.0.2

Gateway IP address: 192.168.0.1

Switch IP address: 192.168.0.3

Also please try the most common username and passwords ( This is key sensitive so please include capital letters )  

Username:admin password: Ruckus! 

Username:admin password: Ruckus1

Username:admin password: Lennar

Username:super password: sp-admin

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Best regards,

Jayavidhya

Lennar Home Community
 

[robinparky]

I logged in with the password.   Then, when I tried to setup ip address, the commands are no longer available.

[Imran_ruckus]

Hi robinparky

Thank you for the response and the information you shared.

We have to enter those commands in boot> mode

Please start a Serial connection as shown in below Screenshot and perform the commands:

Please refer to the below guide link as a reference:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Please let us know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.