Router stopped working

[robinparky]

Router stopped working. I tried hard reset already.

[Jayavidhya]

Hi @robinparky 

Please describe more details of the issue, in order to provide the best troubleshooting steps.

Please read the following guide for the basic understanding of the setup.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

Best regards,

Jayavidhya

Lennar Home Community

[robinparky]

I have ICX 7150-C12P switch.  All of sudden the internet stopped working.  I tried different switch, it works.  So something wrong with the switch.  I tired power off and on multiple times but no difference.  I didn’t try hard reset because I am afraid that the configuration with my two access points can be wiped out.  Please advice.  

robin

[Vásquez_Fer]

Hi @robinparky 

Hope you are doing well 

1-On your switch ( faulty )  while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on? 

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

2- Make sure it is plugged into a well-known outlet/power source

Best Regards 

Fernando Vasquez

[robinparky]

SYST: amber
PWR: green
MS: off
UPDATE: off
DIAG: off
CLD: off

All lights on STATUS are off