Rockus not working

[Ashrafmehdi004]

 

 

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[Ashrafmehdi004]

Brother 

If you have a call 📞 with me it will be resolved faster, I am stuck on it from last 5 days and still no results 

[Imran_ruckus]

Hi @Ashrafmehdi004 

Greetings!!!

Thank you for the response and the information you shared.

Apologies, Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Ashrafmehdi004]

How to log in to CLI , what will be credentials. 

[Imran_ruckus]

Hi @Ashrafmehdi004 

Thank you for the response. 

Did you find the Switch IP Address using IP scan?

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address. 

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Once you confirm the Switch IP Address, please try to access the CLI as mentioned in the previous post guide.

Please try to login in Putty application.

Could you please try to log in with Switch default credentials with the combination shown below:

Username: super

Password: sp-admin

Also, try different combinations as shown in the below screenshot:

You could try the Telnet and SSH option to log in to CLI (Putty)- Please refer below

SSH- Port 22

OR

Telnet – Port 23 (If Password doesn’t work using SSH)

SSH:

OR Telnet – Port 23 (If Password doesn’t work using SSH)

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.