Request for an engineer to help reset out home wifi

[RYANVO01]

Hello,

We could use an assist with reseting out home wifi/ rukus unleased. We've tried unplugging but still have issues with our home wifi rejecting some common websites like Nordstrom.com and would appreciate some help with a full factory reset. 

please contact me at ryansonvo@gmail.com or this post?

[Yarenis]

Hi @RYANVO01 

As of November 2022, Ruckus support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers through this support model community forum, please do not post personal information in this public community forum, based on your description, it appears that your Switch (ICX7150 Switch) may be booting from the wrong partition, you can confirm this if after connecting a computer directly to the ISP router those problems are not present, so factory resetting the access points is not going to solve the problem, let me add the guide to solve the problem, however, please confirm if your ISP router does not have those problems, because if it does, you will need to contact your ISP first.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

 How to Fix Routing code issues on Lennar Home users via CLI

Guide#1:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

Guide#2:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Note: after fixing the issue of the Switch booting in the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, if you are running a code lower than 08080, you will need to follow up the next path during the upgrade.

Code you are>08080f>08095g ufi

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community