Request RMA to replace Ruckus ICX 7150-C12P stuck in boot mode.

[Bataka_1970]

My Ruckus ICS 7150-C12P is stuck in boot mode and will not initiate. When plugging it up and hitting the reset button the unite still does nothing. The power light is Green and the YST light is Amber but no other lights or indicators come on. I was informed to request an RMA to replace the unit, but I do not know what the process is for Lennar Homes customers to follow to make a request. Can someone please assist me with this process or provide me with the information on where I can find the procedure or submit a request?

[pinky_ruckus]

Hello @Bataka_1970 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @Bataka_1970 ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @Bataka_1970 ,

Greetings!

Thank you for the response.

I understand that you are facing issues while performing a reset on the Switch.

Could you please confirm if you have performed reset multiple times (like 10 to 15 mins) as mentioned in the article?

Also, have you performed software recovery after performing reset?

Please share the light status of the Switch for us to assist you further.

Please share the requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Bataka_1970 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.