CommScope RUCKUS Community Forums

linda_nguyen · ‎11-09-2024

Hi,

Can an Engineer please provide me with an approval link for RMA request? My case # is 01863532. I received an email to provide the approval link, but the link request it in the email does not work.

My Ruckus switch/router will not reboot. Tried the pin resent method more than 15 times. Cannot perform the ethernet method. Please provide an approval for a replacement unit so I can get my Ruckus back up and running.

Thank you,

Linda

Imran_ruckus · ‎11-13-2024

Hi @linda_nguyen

I hope you’re doing well.

Thank you for your response and for providing the update.

Based on the picture you shared, I can see that the RUCKUS Switch now has a green LED for both the PWR and SYST indicators, which confirms that the Switch has returned to its normal state.

At this point, you can reconnect all the cables as they were previously configured to restore full functionality.

If you have any questions or need further assistance, please feel free to reach out.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

View solution in original post

linda_nguyen · ‎11-13-2024

Thank you for your help and your patience.

Imran_ruckus · ‎11-13-2024

Hi @linda_nguyen

Thank you for the response.

Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

linda_nguyen · ‎11-11-2024

linda_nguyen · ‎11-11-2024

Imran, I have now wasted multiple days on trying to get this resolved. If you will not approve a replacement for free (which we have a lifetime warranty - I verified that), can we just buy one? I cannot keep borrowing devices from people to get this to work. What is it going to take to get a new switch/router?

CommScope RUCKUS Community Forums

Request RMA Approval Link