Reconnecting the Ruckus Router to a New Fios Router

[Cookewithane]

Hello!  Due to a power outage I had to replace my Verizon Fios router (model 6E CR1000A). In connecting the new router, I changed the name and password to match the old router so the Ruckus would easily reconnect.  In doing so i had some connectivity with my laptop, printer, and amazon echoes, but my phone and other smart-home connected devices and my TVs are not connecting.

I tried to unplug the main ruckus box that is stored in the 'internet closet', but some of the ruckus devices still show green and yellow status lighting.  Additionally, I tried to access the configure.me network, but i could not get it to become visible in the list of available networks.  Please advise as to what can be done to resolve the issue and get it to be fully functioning.

Thank you

[Imran_ruckus]

Hi @george_nichols 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @Cookewithane which is old and now closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

To address your inquiry, please submit a post on the RUCKUS Lennar Community Portal by selecting the 'ASK the Pack' option. You can access the portal using the following link:

RUCKUS Lennar Community Portal

When creating your post, please include a detailed description of the issue and specify any troubleshooting steps you have already undertaken.

We appreciate your cooperation and look forward to assisting you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community