Re-setup AP and switch after purchasing home

[bnw5029]

I recently bought a new house that has:

- ICX 7150-C08P switch

- qty 2 R510 access points

We also have our own router & modem installed to the ICX 7150 switch & its working fine if we just connect wifi to that router. I found the setup user guide & we have all the hardware setup per the figures correctly.

I successfully reset one of the R510 APs & I see it in the app under "Total 1 WLAN" - it's showing "Online" but "No Clients". I DO NOT see that WLAN in my phone settings-->wifi. I still see the "configure.me-xxxxxx"

I also see the ICX7150 switch in the app as "Pending" and "No Connected Devices". When I click on it, it prompts me for a username & password which I do not have since it was from the previous homeowner.

Do I need to reset the ICX7150 switch to reset the username/password? How do I do that?
Do I need to do anything else with the R510 APs?

Disclaimer - I have ZERO experience with setting this step up. Please provide steps for a 5th grade level 🙂 Thanks!

[Imran_ruckus]

Hi @bnw5029 

Thank you for your response.

The Switch username and password are not required for the Access Points to function, nor for performing a factory reset on them.

If you have any further questions, please let me know.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[bnw5029]

Ok if the switch login/password aren't needed, then something else is wrong with the access points. I did the setup with only one connected to the switch & it still doesn't show the WLAN in my list of wifi options. I also don't see the access point IP when I do an IP scan.  Is there anything else I should check?

[Imran_ruckus]

Hi @bnw5029 

Thank you for your response.

Could you please confirm whether you are able to connect to the Wi-Fi/WLAN being broadcast by the Access Points?

Additionally, as noted in my previous message, please try to obtain Console CLI access and share the requested command outputs.

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[bnw5029]

I cannot connect to the wifi from the access points. It doesn’t appear as an option to connect to when selecting wifi. I can only connect to my wifi router.

Working on the console CLI

[Imran_ruckus]

Hi @bnw5029 

Thank you for your response and update.

If the reset is successful, you should be able to see the Wi-Fi network broadcast from the Access Points and regain internet access.

Please try resetting the Access Points using a laptop web browser.
You can follow the steps in the RUCKUS Lennar Knowledge Base self-help article below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-Factory-Reset-Your-RU...

Please try this and let me know the result.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support