boot mode reset

[cspringer]

Crystol has hired Geek Squad to come out and assist with the troubleshooting of her Ruckus system. We attempted to perform the factory reset and were unsuccessful in doing so.  We were never able to get the unit to display or broadcast the setup wifi to connect to the device and perform first time setup of the device.  We attempted usb flash drive factory reset and were still unsuccessful in getting the unit back to factory settings.  Also attempted to use the factory reset button multiple times as Crystol has attempted as well all getting the same result. When I arrived at her home  the Access point has power light on on the access point but no other lights.  Tried moving ports on the switch and got ctl light and power light on but were still unable to access the switch to setup the wifi as she had before.  

[cspringer]

Hi and thank you for handling this issue. 

I went into the chat and added my address but it said successful and then nothing else. Can you verify that I have done what needed to be done?  How will I know when its shipped and when to look for the product?

[Imran_ruckus]

Hi @cspringer 

Greetings!

Thank you for your response.

Apologies. As our primary focus is on assisting with technical queries in the forums, we may not be fully informed about this matter.

If you have any RMA related queries, please use the same chat link provided.

Thank you for your understanding.

Best regards,  
Imran Sanadi  
RUCKUS Lennar Home Community

[cspringer]

Hello...

Thank you for sending me a new box.... It was hooked up and I see that the old internet wifi access specifically for this unit was restored. However, I cannot determine how to now connect to the AP. I do not see anything in my wifi that shows the configure me option, What am I not doing right?

[Imran_ruckus]

Hi @cspringer 

Greetings,

We apologize for any inconvenience, but please be advised that the RMA process for this case/post thread has been completed and the matter is now closed.

To facilitate further assistance, we kindly request that you submit a new case/post on the Lennar Community portal, including a detailed description of the issue.

Thank you for your understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @cspringer 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community