Upgrading switch from Mac

[twuz1010]

Pinky, sorry for delayed response.  I tried running the Upgrade Tool (MAC) today but it keeps saying "Unable to reach device."  I'm wondering if my Xfinity Gateway router is blocking access...Any suggestions?  I'm able to log into the switch with same IP and username/password from the same laptop I'm trying to use the upgrade tool on.

[pinky_ruckus]

Hello @twuz1010 ,

Thank you for the response.

I understand that you are able to log in to the Switch using the device credentials; however, you are encountering a "device can't be reached" error when attempting to use the upgrade tool.

Since the upgrade tool is not functioning as expected, we recommend proceeding with the standard upgrade process to update your Switch to the latest stable firmware version.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the switch to the recommended version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-71...

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @twuz1010 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @twuz1010 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @twuz1010 ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

[twuz1010]

I can't figure out how to post the screenshot to this reply.  Do you have an email address I can send it to?  I can log into the switch from its IP address.