Request RMA Approval Link

[gablackburn]

I'm having the same issue after a power outage and the resets haven't worked (at least 20 attempts).  What I find confusing is you're telling Linda to switch from Port #15 to #13 with the RJ45, yet in the link https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71... at step 2 it's telling us to use port #15.  Another link shows #13.

The videos linked in many of these posts have the same expectations of end users being tech savvy, yet the average Lennar home owner will not have that skillset.  To add, the Ruckus tech support avenues for Lennar users have been majorly trimmed so you're expecting everyone to fix it themselves based on these forums only.  No other methods of assistance are available.

There's a major flaw in the hardware where a power outage cripples the device.  Some of my Lennar neighbors don't even use it as it hasn't worked from the beginning.

I'd like to request new videos created, ELI5 style, showing finding the correct COM port in Win11 Device Manager, consoling it, connecting with the TFTP, and how to navigate to the updates.  

I've spent an entire evening and I'm no closer to finding a solution as my device won't console with my computer.  This is extremely frustrating.