As title says, power outage caused device to be stuck in 'boot mode', PWR is green, SYST is amber/yellow/orange.
I've spent 5+ hours here trying solutions and have opened 40+ tabs at a minimum, many in triplicate.
I've tried the reset at least 20 times with no luck.
It will not connect/console to a PC. I've tried two different PCs with the same result.
1. I've tried multiple USB-A to USB-C cables,
2. Multiple USB-C to USB-C cables,
3. Multiple RJ45 cables,
4. I've made sure to try both RJ ports #13 AND #15 as there's conflicting information on different links so I made sure to use both.
5. I've downloaded and redownloaded the CP210 drivers and rebooted the computers after driver updates.
When connected I go to [Control Panel|Devices], it does not see the Ruckus device. It is not possible to run any software/hardware updates on it as no COM port recognizes it. I've uploaded a photo as it seems everyone is asked for a photo regardless, also a screen shot proving I've downloaded and unzipped the .ZIP files.
I troubleshoot software and hardware on a daily basis so I'm confident I've tried every possibility here.
I would like to request an RMA.
Please let me know what the next steps are.
GAB
Hi @gablackburn
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that you are encountering issues when trying to perform Software Recovery on the RUCKUS ICX-7150-C12P Switch
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
I see from a picture you shared, that you have only used ethernet cable (orange) along with that there should be a console cable, please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link. (Refer to the below screenshots)
Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.
Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows
Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads
Once installed restart your laptop and try to locate the COM port details under 'Ports (COM & LTP)' with cables connected between the Laptop and the Switch (Refer to the below screenshot), Please check and let me know if that works.
Please let me know if it works after the above process and let me know if you have any queries in this regard.
Thank you again. We appreciate your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Images showing proof the drivers have been re-installed for the 3rd time. Note that Windows Explorer shows these are folders, NOT .ZIP files. Yes, I extracted the zips.
Computer is rebooted.
Tests using different cables (USB A/C and USB C/C) and different RJ45s and different ports. Proof I have eliminated the possibility of defective cables and laptop ports being the cause.
When the 7150 is plugged in (USB + RJ45), Windows 11 does not indicate that a new device was detected regardless of which cable combination I use. No bing, no sound, no indicator in the system tray.
USB A to C
USB C to C in port #1
USB-C to C, different cable, different USB C port
Yes, the other cables were tested as well but I feel the need to show them all is redundant.
This is a screen shot of the command prompt requesting a list of COM devices connected. As you can clearly see, no devices connected.
On the right is the Device Manager window in Windows 11 showing no device found.
I understand your need to exhaust every avenue and to verify the steps have been done, but this is clearly a hardware issue which I assumed I made clear with my first post. I cannot run updates on the 7150 if my computers cannot see it.
Can we finally begin the process of an RMA please?
GAB
