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Re: Network is down

alniebles
New Contributor

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1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue? (Yes, working since 2018 when we purchased the home.) (No power outage)

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports) - (Yes, 2 green lights and 3 amber lights, see attached pics of my switch) (Also attached pics of my Ruckus access point which has no lights on and seems to have no connection or power)

 

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. (See attached)

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Every time I click on the link it brings me back to the community.ruckuswireless.com page to our conversation and not to any helpful steps. Is there a way we can set up a date and time in order for us to connect over the phone and review this and get it resolved?

Hi @alniebles 

Thank you for your response.

Please refer to the link below for detailed information:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-an...

Thank you again.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support