Network is down

[alniebles]

I can’t figure out how to enable and repower the PoE (Power over Ethernet) ports on the switch which are currently disabled, is there a number I can call and be walked through the process? 

[Imran_ruckus]

Hi @alniebles 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS Setup.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Apologies, Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

Please note that this forum is on a best-effort support basis.

However, please do not worry, I am here to help you at any point you are stuck on.

From one of the pictures you shared, it appears that the LED status on your RUCKUS ICX-7150-C12P switch is normal. However, the PoE (Power over Ethernet) ports on the switch may be currently disabled, which may be why your Access Points are not powering on.

Please refer to the following RUCKUS Lennar Knowledge Base self-help article for steps to check and resolve this issue:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-an...

If you need assistance at any point during the process or have any questions, please don’t hesitate to reach out.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
Ruckus | Lennar Home Community Support