Need help in setting up Ruckus switch and Ruckus AP to connect to my xfinity wifi network

[pravinsv]

Hi Imran,

I followed the steps to reset entire unleashed network using the SSH option as detailed in method#3 given in this link:

https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/How-to-reset-entire-Unleashed-network-for-r...

and it worked. After doing factor reset of the master AP, now I am able to configure my master AP to connect my wireless network and the member AP also join the master AP as mentioned in above link. 

The only issue i now have is i am unable to login into the unleashed mobile app on my phone using the same admin user name and password that i had set up on unleashed.ruckuswireless.com login page.

Any pointers for logging into the unleashed mobile app will be helpful.

Thanks,

Pravin. 

[Imran_ruckus]

Hi @pravinsv 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @pravinsv 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @pravinsv 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[pravinsv · Accepted solution]

Hi Imran,

My apologies for the delay from my end to try out the firmware upgrade option earlier this week. So I followed your instructions mentioned above and did the firmware upgrade using the Online upgrade option and thereafter i removed the Ruckus unleashed app on my smartphone and reinstalled the updated version of the app. Even after the firmware upgrade, I didn't have to reconfigure neither of both my AP's nor set up a new SSID, as it was able to retain my wireless configuration done earlier, so was able to connect back to my same SSID that I had set up earlier.

Thereafter, I was able to login into the app successfully and I can view my wireless network info in the Ruckus unleashed app with all the network details, AP details etc.

Thanks so much for resolving this issue.

Thanks,

Pravin.

[Imran_ruckus]

Hi  @pravinsv 

Thank you for the response.

Great!!! Good to know that the issue is now resolved. 

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.