ICX 7150 stops working after power outage

[rahulmunjal]

Team - there was another power cycle due to storms and the rukus stopped working again. Each time power fluctuates the switch stops working and it takes days to get it to work again after several restarts. Can we please reopen this ticket and suggest and relook at the issue and cause and fix? I have a Mac and if you send me instructions on Mac then I can send back all details you request.

[Sgatjens]

Hello @rahulmunjal 
 

The symptoms appear to be related to a known routing code issue. Please review the following links and follow the instructions provided to resolve the issue.
 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

To assist with obtaining console access on a Mac, please refer to the following video:

Video on Console Access for Mac

Additional video: https://www.youtube.com/watch?v=ZUREx-161H4

Kindly disregard the drivers demonstrated in the video. Instead, please download and install the drivers listed below before accessing the switch via the Mac terminal:

Mac iOS System Solution:

Install the necessary drivers to enable communication with the switch (ICX-7150-C12P) using a USB Type-C to console cable.

Drivers:

• Silicon Labs USB-to-UART Bridge VCP Drivers
• Ruckus Brocade ICX-7150 USB Serial Driver for Mac

Please let me know if you have any further questions.

Best regards,
RUCKUS | Lennar Home Community Support

[Sgatjens]

Hello @rahulmunjal 
Greetings!!! 

I trust this message finds you well. 

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Thank you. 

  

Best regards, 
 
RUCKUS | Lennar Home Community Support 

[Sgatjens]

Hi @rahulmunjal 

Greetings!!! 

I trust this message finds you well. 

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure. 

Thank you. 

  

Best regards, 
RUCKUS | Lennar Home Community Support 

[Sgatjens]

Hello @rahulmunjal 

I am following up on this post and would like to assist you with this as much as possible. When you have a chance, please provide the information requested in my previous private message so we can continue working toward resolving the issue. 
Best regards, 
RUCKUS | Lennar Home Community Support